Terms & Conditions

TERMINOLOGY

1.1 ‘The Wondery’ refers to The Wondery Pty Ltd trading as The Wondery.

1.2 ‘The client’ is the party making a booking for design related services from The Wondery.

1.3 ‘An order’ is the request for services from The Wondery.

1.4 ‘The project’ is a term used to describe a service from The Wondery

1.5 ‘The brief’ refers to the information or instructions about the project given to The Wondery by the client.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL DEALINGS BETWEEN THE CLIENT AND THE WONDERY. BY PLACING AN ORDER WITH THE WONDERY, YOU ARE FORMING A LEGALLY BINDING CONTRACT FOR SERVICES AND YOU AGREE TO THE FOLLOWING TERMS & CONDITIONS.

ESTIMATES

The Wondery provides an estimated price based on the original brief provided by the client. If the project varies from the original brief, additional costs may be incurred and added to the final invoice. All estimates are valid for 30 days. Any quote not accepted within this time is subject to re-quote. All prices are quoted in Australian Dollars. Any additional work not quoted, or outside the original scope relating to the project will be charged at an hourly rate of $110 p/hr. The Wondery reserves the right to retract estimates or change pricing without notice.

INCLUSIONS

Unless otherwise stated, estimates do not include print costs, copy writing, font purchase, image manipulation, stock imagery, FTP file upload, website hosting, domain registration, courier fees, shipping costs or any other outlays. If any of these services are required, please advise us. 

DEPOSITS

The Wondery requires a 50% deposit to be paid at the commencement of a project before it is booked into the studio. The balance is payable on completion of the project. For websites and larger projects, The Wondery may request a progress payment of 30% of the project total. This will be payable at the midway point of the project as assessed by The Wondery. If a progress payment of 30% is made then the balance of 20% is payable at completion of the project, but prior to delivery / uploading of project. Printing projects require full payment up front. 

PAYMENT

Payment is required prior to releasing final digital or print files to the client or their third party suppliers. Payment must be made within 7 days of the date of the invoice. Payment can be made via direct deposit. Other methods, such as PayPal or credit cards are available but will incur additional fees. A 1.5% monthly service charge is payable on all overdue balances. If debt collection is required for unpaid invoices, the client is responsible for any costs incurred (fees/commissions payable to the debt collectors).

MINIMUM RATES

A minimum charge of $55 (or 30 mins) applies to all projects.

MEETINGS

Initial client meetings and presentation of concepts are free of charge. Should the client request further meetings, these will be charged at an hourly rate of $110 p/h. If the meeting is outside of the Brisbane metropolitan region then travel fees and outlays can be charged as assessed by The Wondery. 

COPYRIGHT

Upon final and full payment, the client has the right to use the artwork produced in undertaking the services only for the purpose for which it was commissioned. Intellectual property in the artwork and associated materials shall remain the property of The Wondery. Source files of the original artwork is not included but may be requested by the client. An artwork release fee of $500 will apply per project. 

DESIGN CREDIT

The Wondery retains the right to use or display the artwork or associated materials for the purpose of self promotion, design competitions, educational purposes, marketing material and portfolio at our discretion. The client agrees that The Wondery may credit design work on all websites designed by The Wondery.

CANCELLATIONS & INCOMPLETE PROJECTS

If for any reason the project is put on hold by the client, a further invoice of 30% of the project total will be payable. The balance will be payable on completion. Failure to instruct or respond to The Wondery for a period of 30 days or more will imply the project is on hold. 

Where a project is terminated by the client at any stage prior to completion, an invoice for all work to date calculated on a time basis at an hourly rate of $110 p/h will be payable by the client. In the event that a project is cancelled, The Wondery retains all copyrights and original artwork. Any concepts, designs or ideas presented to the client remain the property of The Wondery and may be offered to other clients. The client may not use these concepts, strategy, designs or other ideas in any way that was developed during the process at The Wondery. 

No refunds will be issued for cancelled jobs. 

TURNAROUND TIMES

The Wondery will make every effort to meet deadlines. All quoted turnaround times are approximate and quoted in working days. Working days do not include public holidays or days during which The Wondery is closed. The Wondery will not be held responsible or liable for any costs resulting from failure to perform, late artwork, supplier delays or causes beyond our control. The Wondery’s liability for any liability or claim in relation to the project, these terms and conditions or any contract will be limited to the amount of the price paid to The Wondery by the client for the project. 

PROVIDING CONTENT

The client is responsible for providing full, final copy and content prior to the commencement of any design work. If content or copy is resupplied or expanded by the client at the revision stages, time spent on layout amendments to accommodate the new content or copy will be charged at an hourly rate of $110 p/h. Copy is required in Google Docs, Word, Pages or other text formats. If re-typing copy is required, this will be charged at an hourly rate of $110 p/h. If The Wondery is required to attend to any copy writing in addition to the quote for the project this will be charged at an hourly rate of $110 p/h. 

CLIENT REVISIONS

Estimates include two sets of minor client revisions to the project. Additional client revisions and/or variations to the specifications or brief will attract additional fees and will be charged at an hourly rate of $110 p/h. All author’s revisions, corrections or changes must be supplied in writing by the client. 

The Wondery will deliver concepts based on our design expertise and the client’s brief. If the client is not happy with the concepts provided by The Wondery, and the amendments do not fall within ‘minor revisions’ to the project, the client can pay for further concepts to be developed or choose not to proceed, and pay for work to date. The client agrees to give The Wondery first opportunity to make any changes to concepts or artwork. 

If the client wishes to source their own printer, it is the client’s responsibility to provide The Wondery with full print specification at the commencement of the project. Failure to do so may incur a fee of $110/hr to resupply artwork to the correct printers specifications.

PROOFING & APPROVAL

Whilst all care is taken by The Wondery, The Wondery is not responsible for any spelling, grammatical, numerical errors, omissions after final approval. It is the client’s responsibility to proof read and check all projects thoroughly to identify any errors prior to approval. The client is fully responsible for any reprint or production costs resulting from such errors. No refunds will be issued by The Wondery.

Approval is required in writing for all projects prior to work being released.